Privacy Policy

1. Introduction

fbsave ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "your", "Player", "User") who access and use our online betting services. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data.

This Privacy Policy applies to all personal data collected through our website at https://fbsave.cam, mobile interfaces, and related services. By creating an account or using fbsave services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together govern your use of fbsave services.

2. Data Controller

fbsave, operating under its international gaming license and registered offshore, is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in accordance with applicable data protection laws and our licensing jurisdiction's regulations.

Contact Information:

• Company Name: fbsave (operating entity registered in licensing jurisdiction)
• Primary Contact: [email protected]
• Data Protection Officer: Available upon request for data privacy inquiries
• Customer Support: 24/7 via live chat, WhatsApp, and email

3. Information We Collect

fbsave collects various categories of personal data necessary to provide our services, comply with legal obligations, and improve user experience. The information we collect includes:

3.1 Information You Provide Directly

Account Registration Data

• Personal Identification: Full legal name, date of birth, gender, nationality
• Contact Information: Residential address, email address, mobile phone number
• Account Credentials: Username, password (stored in encrypted form)
• Identity Verification (KYC): Indonesian identity card (KTP) number, scanned copy of KTP, selfie photograph for identity verification
• Additional Verification Documents: Proof of address (utility bills, bank statements), additional photo identification if requested

Financial and Transaction Data

• Payment Information: Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction History: Deposit amounts, deposit methods, withdrawal requests, withdrawal amounts, transaction timestamps, payment confirmations
• Account Balance: Real-time account balance, bonus balances, pending withdrawals

Betting and Gaming Activity

• Bet Details: Bet types, stake amounts, odds accepted, bet outcomes, win/loss records
• Game History: Casino games played, slot game sessions, live dealer table activity, game outcomes
• Wagering Patterns: Betting frequency, preferred sports/leagues, favorite casino games, typical bet sizes

Communications

• Customer Support Interactions: Live chat transcripts, email correspondence, WhatsApp messages, support ticket content
• Marketing Communications: Responses to promotional offers, subscription preferences, email open rates, click-through data

3.2 Information We Collect Automatically

Device and Technical Information

• Device Data: Device type (mobile/desktop), operating system, browser type and version, screen resolution, device identifiers
• Connection Data: IP address, internet service provider (ISP), connection type (WiFi/mobile data)
• Location Data: General geographic location based on IP address (country, city)

Usage and Behavioral Data

• Platform Interaction: Pages visited, features used, time spent on platform, navigation patterns, click behavior
• Session Data: Login times, session duration, logout activity, concurrent sessions
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies (see Section 10 for detailed cookie information)

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation from banks and e-wallet providers, payment verification status
• Identity Verification Services: KYC verification results from third-party identity validation services
• Fraud Prevention Services: Risk scores, fraud indicators, device fingerprinting data from anti-fraud partners
• Game Providers: Game session data, win/loss records, technical logs from gaming software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.)

4. How We Use Your Information

fbsave uses your personal data for the following legitimate business purposes and legal obligations:

4.1 Service Provision and Account Management

• Creating and managing your fbsave account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and play casino games
• Calculating and paying winnings
• Maintaining accurate transaction records and account histories
• Providing customer support and responding to inquiries

4.2 Legal and Regulatory Compliance

• Identity Verification (KYC): Verifying your age (21+ requirement) and identity to comply with licensing obligations and prevent underage gambling
• Anti-Money Laundering (AML): Monitoring transactions for suspicious activity, conducting enhanced due diligence on high-value transactions, reporting suspicious activity to relevant authorities
• Fraud Prevention: Detecting and preventing fraudulent account registrations, duplicate accounts, payment fraud, collusion, and other prohibited activities
• Responsible Gaming Enforcement: Identifying problematic gambling patterns, enforcing self-exclusion requests, implementing deposit limits and time-out features
• Tax Compliance: Maintaining records as required by tax authorities in our licensing jurisdiction

4.3 Platform Security and Integrity

• Protecting our platform from cyber attacks, unauthorized access, and technical vulnerabilities
• Detecting and preventing cheating, arbitrage betting, bonus abuse, and other policy violations
• Monitoring platform performance and identifying technical issues
• Investigating disputes, complaints, and potential Terms & Conditions violations

4.4 Marketing and Communications

• Sending promotional offers, bonuses, and special promotions relevant to your interests (with your consent)
• Notifying you about new games, features, and platform updates
• Sending transaction confirmations, account notifications, and security alerts
• Communicating responsible gaming information and resources

Marketing Opt-Out: You may unsubscribe from marketing communications at any time via the unsubscribe link in emails, through your account settings, or by contacting customer support. Transactional and account security communications cannot be opted out of.

4.5 Analytics and Platform Improvement

• Analyzing user behavior to understand how players interact with our platform
• Identifying popular games, betting markets, and features
• Improving user interface design and navigation
• Developing new features and services based on user preferences
• Optimizing platform performance and loading times

5. Legal Basis for Processing Your Data

Under applicable data protection laws, fbsave relies on the following legal bases for processing your personal information:

Legal Basis	Processing Activities
Contract Performance	Account creation, processing transactions, enabling betting and gaming, paying winnings, providing customer support
Legal Obligation	Age verification, KYC compliance, AML monitoring, tax reporting, fraud prevention, licensing requirements
Legitimate Interests	Platform security, fraud detection, analytics, platform improvement, dispute resolution (balanced against your privacy rights)
Consent	Marketing communications, non-essential cookies, location tracking beyond IP-based geolocation (where applicable)

Where we rely on consent as the legal basis, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Data Sharing and Disclosure

fbsave does not sell your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients for the purposes described in this Privacy Policy:

6.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Gaming Software Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, Ezugi, and other game providers to deliver casino games and slots
• Identity Verification Services: Third-party KYC providers to verify your identity and age
• Fraud Prevention Partners: Anti-fraud and risk management services to detect suspicious activity
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers hosting our platform
• Customer Support Tools: Live chat platforms, ticketing systems, and communication tools

All third-party service providers are bound by confidentiality agreements and are required to handle your data in accordance with data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose your personal data to legal authorities, regulators, or law enforcement agencies when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with licensing obligations in our jurisdiction
• Required to report suspicious activity under AML regulations
• Necessary to protect our legal rights, property, or safety
• Required to investigate suspected fraud, Terms & Conditions violations, or illegal activity

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or business reorganization, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will continue to honor this Privacy Policy.

6.4 With Your Consent

We may share your data with other third parties when you provide explicit consent to do so.

7. Data Security Measures

fbsave employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

7.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology, the same standard used by banks and financial institutions
• Data Encryption at Rest: Personal data stored in our databases is encrypted using advanced encryption algorithms
• Firewalls and Intrusion Detection: Multi-layered firewall protection and real-time intrusion detection systems monitor for unauthorized access attempts
• Secure Data Centers: Our servers are hosted in ISO-certified, physically secure data centers with 24/7 monitoring, redundant power supplies, and environmental controls
• Regular Security Audits: Third-party cybersecurity firms conduct annual penetration testing and vulnerability assessments

7.2 Access Controls and Authentication

• Password Protection: User passwords are hashed using bcrypt or similar one-way cryptographic algorithms (we never store passwords in plain text)
• Two-Factor Authentication (2FA): Optional 2FA available for enhanced account security
• Role-Based Access: Internal staff access to personal data is restricted on a need-to-know basis and logged for audit purposes
• Session Management: Automatic logout after periods of inactivity to prevent unauthorized access to open sessions

7.3 Organizational Security Measures

• Staff Training: All employees with access to personal data receive regular training on data protection, privacy laws, and security best practices
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements prohibiting unauthorized data disclosure
• Incident Response Plan: Documented procedures for detecting, responding to, and reporting data breaches
• Data Retention Policies: Personal data is retained only as long as necessary and securely deleted when no longer required (see Section 8)

8. Data Retention

fbsave retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:

8.1 Retention Periods

• Active Accounts: Personal data is retained for the duration of your account's active status and for a reasonable period after account closure to handle pending transactions, disputes, or legal obligations
• Transaction Records: Financial transaction data (deposits, withdrawals, bets, winnings) is retained for a minimum of 7 years from the transaction date to comply with AML regulations, tax laws, and licensing requirements
• Identity Verification Documents: KYC documents (KTP scans, proof of address) are retained for 5-7 years after account closure as required by anti-money laundering and identity verification regulations
• Customer Support Communications: Live chat transcripts and email correspondence are retained for 3 years for quality assurance and dispute resolution purposes
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained on a suppression list to ensure we do not inadvertently contact you again
• Self-Excluded Accounts: Personal data of self-excluded users is retained indefinitely to prevent future account registration and to honor the self-exclusion commitment

8.2 Data Deletion

After the applicable retention period expires, your personal data is securely deleted or anonymized such that it can no longer be associated with you. Data deletion methods include:

• Overwriting data storage locations to prevent recovery
• Permanent deletion from backup systems after backup rotation cycles
• Anonymization of aggregated data used for statistical analysis (removing all personally identifiable elements)

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal data we hold about you. You can access much of this information directly through your account dashboard. For a comprehensive data export, contact our Data Protection Officer at [email protected].

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal data. You can update your contact information, address, and payment methods through your account settings. For other corrections (e.g., name, date of birth), contact customer support with supporting documentation.

9.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data under certain circumstances. However, this right is not absolute and may be limited by our legal obligations to retain data for AML compliance, licensing requirements, or ongoing disputes. To request data deletion, contact [email protected].

9.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON file) and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. To opt out of marketing communications, use the unsubscribe link in emails or contact customer support.

9.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing (e.g., marketing emails, optional cookies), you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

9.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the data protection authority in our licensing jurisdiction or in your country of residence.

10. Cookies and Tracking Technologies

fbsave uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and personalize content. A cookie is a small text file stored on your device by your web browser.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These cookies enable account login, session management, security features, and transaction processing. They cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymous information about how visitors use our platform (pages visited, time on site, error messages encountered). This data helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences (language selection, display settings, saved payment methods) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity to deliver personalized promotional offers and measure marketing campaign effectiveness. These cookies may be set by third-party advertising partners (with your consent).

10.2 Managing Cookie Preferences

You can manage cookie settings through your browser preferences. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Please note that disabling essential cookies may prevent you from using certain features of the fbsave platform, including account login and transaction processing.

10.3 Third-Party Analytics

We use Google Analytics and similar services to analyze website traffic and user behavior. These services use cookies to collect anonymous data about visits, pages viewed, and traffic sources. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

11. International Data Transfers

fbsave operates under an international gaming license and our servers, data centers, and corporate entities are located outside Indonesia. By using our services, you acknowledge and consent to the transfer of your personal data to offshore jurisdictions.

We ensure that any international data transfers comply with applicable data protection laws through:

• Standard Contractual Clauses: Binding agreements with third-party service providers incorporating data protection safeguards approved by data protection authorities
• Adequacy Decisions: Transfers to jurisdictions deemed to provide adequate data protection by relevant authorities
• Encryption in Transit: All data transferred internationally is encrypted using SSL/TLS protocols

While our data centers are located offshore, we maintain equivalent security standards regardless of geographic location and comply with the data protection principles outlined in this Privacy Policy.

12. Children's Privacy

fbsave services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from minors under the age of 21.

Our age verification process includes:

• Self-declaration of age during registration
• Mandatory KYC verification requiring submission of Indonesian KTP (identity card) showing date of birth
• Automated and manual review of identity documents
• Continuous monitoring for suspicious age-related discrepancies

If we discover that we have inadvertently collected personal information from an individual under 21 years of age, we will:

• Immediately suspend the account
• Void all pending bets
• Forfeit all account funds (deposits and winnings)
• Delete personal data from our systems (except as required by law for record-keeping)
• Report the incident to relevant authorities if warranted

Parents and guardians who believe a minor has accessed fbsave services should contact us immediately at [email protected].

13. Updates to This Privacy Policy

fbsave reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to your registered email address
• Prominent notice on our website homepage
• In-platform notification upon your next login

We will provide advance notice of material changes (typically 14-30 days) before they take effect. Non-material changes (minor clarifications, formatting updates, contact information changes) may take effect immediately upon posting.

Your continued use of fbsave services after the updated Privacy Policy takes effect constitutes acceptance of the changes. If you do not agree with the updated Privacy Policy, you must cease using our services and may request account closure.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your personal information. The "Last Updated" date at the bottom of this page indicates when the most recent changes were made.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: Available upon request via email for privacy-specific inquiries
• Live Chat: 24/7 customer support available on our website
• WhatsApp: Contact our Indonesian-speaking support team (number available in your account dashboard)
• Response Time: We aim to respond to privacy-related inquiries within 7 business days

When contacting us about privacy matters, please include:

• Your fbsave username (if applicable)
• A clear description of your inquiry or request
• Any relevant supporting documentation
• Your preferred method of response