fbsave FAQ

fbsave requires a clear photograph or scan of your Indonesian National Identity Card (KTP) showing your full name, date of birth, and address. In some cases, we may request a selfie holding your KTP alongside a handwritten note. Proof of address (such as a recent bank statement) may also be required for high-value accounts. KYC is mandatory before your first withdrawal.

Standard KYC review on fbsave is completed within 30 minutes during business hours (9 AM–9 PM WIB). Submissions made outside business hours are reviewed by 10 AM WIB the following morning. If your documents are unclear or incomplete, our team will contact you via email with instructions to resubmit.

No. fbsave strictly enforces a one-account-per-person policy. Each individual may hold only one account, regardless of the device or payment method used. Duplicate accounts are detected through device fingerprinting, IP monitoring, and KYC cross-referencing. Any duplicate accounts found will be permanently closed and associated funds may be forfeited.

On the fbsave login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent to that email within a few minutes. If you no longer have access to your registered email, contact our 24/7 customer support team via live chat to initiate an identity-verified account recovery process.

BCA bank transfers to fbsave are typically credited within 3–5 minutes after the transfer is confirmed on BCA's side. If your deposit does not appear within 15 minutes, contact customer support with your BCA transfer receipt (struk) showing the transaction reference number, amount, and timestamp. We will locate and credit your deposit manually.

The minimum deposit on fbsave is Rp 50.000 per transaction. The minimum withdrawal is Rp 100.000. Maximum withdrawal per single transaction is Rp 50.000.000; larger amounts can be split across multiple transactions. These limits apply to all supported payment methods including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.

fbsave does not charge any platform-side fees on deposits or withdrawals. However, your bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) may apply their own interbank or service fees. Check your bank's fee schedule for transfer charges, particularly for SKN or RTGS transfers.

Withdrawals to Mandiri accounts are processed within 5 minutes during fbsave operational hours (9 AM–9 PM WIB). Requests submitted after 9 PM WIB are queued and processed by 10 AM the following morning. First-time withdrawals may take slightly longer due to additional KYC verification steps. Ensure your Mandiri account name exactly matches your registered fbsave account name.

Yes, fbsave fully supports OVO, DANA, GoPay, ShopeePay, and LinkAja for both deposits and withdrawals. E-wallet deposits are typically instant. For withdrawals, the e-wallet account must be registered in the same name as your fbsave account. Maximum e-wallet transaction limits are subject to the daily caps set by each e-wallet provider.

Always double-check the deposit account number provided by fbsave before transferring. If you accidentally transfer funds to an incorrect account, contact your bank immediately to attempt a recall. fbsave is not responsible for transfers sent to incorrect or expired account numbers. Our customer support team can assist you in confirming the correct account details before every deposit.

Yes, fbsave offers comprehensive coverage of BRI Liga 1, Indonesia's top professional football league. You can bet on match results, Asian handicap (voor bola), over/under totals, both-teams-to-score, first goalscorer, and more. Popular clubs like Persija Jakarta, Persib Bandung, and Bali United are covered across every matchday. Live betting on BRI Liga 1 is also available.

Yes. fbsave features togel (Indonesia's traditional numbers lottery), covering popular markets such as Singapore, Hong Kong, Sydney, and Macau draws. You can fund your togel bets using any supported local payment method — BCA, BRI, BNI, Mandiri, OVO, DANA, and more. Draws are conducted and settled according to official result sources, with winnings credited to your account immediately after draw confirmation.

Sabung ayam (traditional cockfighting, a long-standing wagering sport in parts of Southeast Asia) is available on fbsave via our live S128 and SV388 cockfighting streams. You can bet on Meron (the favored rooster) or Wala (the underdog) with real-time live video streaming. Bets can be placed using Rp from your fbsave balance, funded through any of our supported local banks or e-wallets.

Mix parlay (also called an accumulator or multi-bet) is a single bet that combines three or more match selections. All legs must win for the parlay to pay out. The potential return is the product of all individual odds, making mix parlay bets extremely lucrative on small stakes. fbsave supports mix parlay for football, basketball, tennis, and other sports. Minimum mix parlay stake is Rp 10.000.

All slot games on fbsave — including titles from Pragmatic Play, Pocket Games Soft, Microgaming, NetEnt, and Spribe — use certified Random Number Generators (RNG) audited by independent testing labs. RTP (Return to Player) represents the percentage of wagers paid back over time; most slots on fbsave carry RTPs between 94% and 97%. Check individual game information panels for exact RTP figures.

Absolutely. All slot gacor (high-payout, frequently-triggering slots popular among Indonesian players) on fbsave are fully optimized for Android and iOS mobile browsers. No app download is required — simply open fbsave in your phone's browser, log in, and access the full game library. For the best experience, use a stable WiFi or 4G connection and a browser such as Chrome or Safari.

fbsave offers a generous welcome bonus to newly registered players on their first deposit. The bonus percentage and maximum cap vary by current promotion; check the Promotions section of your account dashboard for the most up-to-date offer. Welcome bonuses are subject to wagering requirements — typically 10x–30x the bonus amount — which must be completed before any associated winnings can be withdrawn.

Wagering requirements specify how many times you must bet the bonus amount before it converts to withdrawable cash. For example, if you receive a Rp 500.000 bonus with a 20x requirement, you must wager a total of Rp 10.000.000 across qualifying bets. Different game types contribute at different rates — slots typically contribute 100%, while live casino games and sports bets may contribute at lower rates per specific promotion terms.

Yes, fbsave regularly runs reload bonuses, weekly cashback offers, and special event promotions for active players. Cashback is typically calculated as a percentage of your net weekly losses and credited every Monday. Seasonal promotions coincide with Indonesian holidays (Idul Fitri, Christmas), major tournaments (FIFA World Cup, AFF Cup / Piala AFF), and BRI Liga 1 playoff matches. Check your promotions tab regularly.

fbsave operates a tiered VIP loyalty program rewarding consistent, high-volume players. As you advance through VIP levels, you unlock benefits including higher withdrawal limits, faster withdrawal processing, personal account managers, exclusive promotions, and invitations to special events. VIP status is assessed based on your average monthly deposit and wagering volume over a rolling 30-day period.

Bonus funds and any winnings generated from a bonus cannot be withdrawn until the applicable wagering requirement has been fully met. Your account dashboard clearly displays your current wagering progress. Once the requirement is satisfied, the bonus balance automatically converts to real cash and becomes fully withdrawable. Attempting to withdraw before completion will result in the bonus and associated winnings being voided.

fbsave operates under an internationally recognized gaming license issued by an offshore regulatory authority. The platform uses 256-bit SSL encryption to protect all data transmissions, and player funds are held in segregated accounts separate from company operating funds. All casino games are certified for fair play by independent RNG testing agencies. We are committed to transparent operations and responsible gaming.

fbsave employs bank-grade security throughout the platform: 256-bit SSL encryption for all data in transit, AES encryption for stored personal data, multi-factor authentication options, and 24/7 intrusion detection monitoring. Employee access to personal data is role-restricted and fully audited. We never sell your data to third parties. Full details are available in our Privacy Policy.

fbsave requires all players to be at least 21 years of age — the legally appropriate minimum for online gambling. Age is verified during KYC by reviewing your Indonesian KTP, which displays your date of birth. Any account discovered to be held by a person under 21 will be immediately sus pended, all funds forfeited, and the incident reported to relevant authorities. We take underage gambling extremely seriously.

fbsave offers several self-control options: a 24-hour cool-off, time-outs ranging from 1 week to 6 months, and permanent self-exclusion. To activate any of these, contact our customer support team via live chat or email at [email protected]. Self-exclusion is irreversible — your account is permanently closed and your details are flagged to prevent future registration. Deposit and loss limits can be set independently through account settings.

You can set daily, weekly, or monthly deposit limits and loss limits directly from your fbsave account settings under the Responsible Gaming tab. Limit reductions take effect immediately. Limit increases require a mandatory 48-hour cooling-off period to prevent impulsive decisions made during emotional distress. If you cannot find the settings, our 24/7 support team can apply limits on your behalf within minutes.

If you feel that gambling is negatively affecting your life, please reach out immediately. Contact the fbsave support team at [email protected] to activate self-exclusion or limit tools. You can also seek guidance from mental health professionals or organizations such as Gamblers Anonymous, which has resources available in Indonesia. Our full responsible gaming guidance is available on the Responsible Gaming page.